Shipping Policy

Last updated: 6 September 2026

At ARETI, every order is carefully packaged to ensure your jewellery arrives safely.

We currently ship within Australia only.

Order Processing

All orders are processed within 1–2 business days after your order has been placed.

Orders are not processed or dispatched on weekends or Australian public holidays.

During busy periods, product launches, promotions or sales, processing times may occasionally be longer. If there is an unexpected delay with your order, we will do our best to keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Australian Shipping

All Australian orders are shipped using Australia Post.

We offer both Standard and Express shipping options.

Standard Shipping: Calculated at checkout
Express Shipping: Calculated at checkout

The available shipping options and applicable costs will be displayed at checkout based on your order and delivery address.

Delivery Times

Standard Shipping: Australia Post standard delivery times apply after your order has been dispatched.

Express Shipping: Australia Post express delivery times apply after your order has been dispatched.

Please note that delivery times are estimates provided by Australia Post and are not guaranteed. Delivery times may vary depending on your location, public holidays, weather, carrier delays and other circumstances outside of ARETI's control.

Your 1–2 business day processing time is separate from the delivery timeframe. Delivery time begins once your order has been dispatched.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your Australia Post tracking information.

You can use your tracking number to monitor the progress of your delivery.

Please ensure your delivery address and contact details are correct before completing your order.

Incorrect Delivery Address

Please carefully check your delivery information before placing your order.

If you have entered an incorrect or incomplete address, please contact us at aretihq@outlook.com as soon as possible.

We will do our best to update your address before your order is dispatched. However, we cannot guarantee that changes can be made once your order has been processed or shipped.

If an order is returned to ARETI because an incorrect or incomplete address was provided, additional shipping costs may apply to have the order re-sent.

Delayed or Lost Orders

Once your order has been dispatched, it is in the care of Australia Post.

If your order appears to be delayed, please check your tracking information first.

If your tracking information has not updated for an extended period or your parcel appears to be lost, please contact us at aretihq@outlook.com and we will assist you in investigating the issue with Australia Post.

Nothing in this section limits or excludes your rights under the Australian Consumer Law.

Damaged Packages

Please inspect your order when it arrives.

If your package or jewellery arrives damaged, please contact us as soon as possible at aretihq@outlook.com.

Please include your order number and clear photographs of the packaging and damaged item so that we can assess the issue and determine the appropriate remedy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

ARETI
Email: aretihq@outlook.com