Refund & Returns Policy

Last updated: 6 September 2026

At ARETI, we want you to be happy with your purchase. If you change your mind about an item, you may request a return within 14 days of receiving your order, subject to the conditions below.

This policy does not affect any rights you may have under the Australian Consumer Law.

Change-of-Mind Returns

You have 14 days from the date you receive your order to request a change-of-mind return.

To be eligible for a change-of-mind return, your item must:

• Be unworn and unused.
• Be in the same condition in which you received it.
• Be free from scratches, marks, damage or signs of wear.
• Be returned with its original packaging and tags, where applicable.
• Include proof of purchase or your order number.

Jewellery that has been worn or shows signs of use may not be accepted as a change-of-mind return.

To request a return, please contact us at aretihq@outlook.com before sending your item back.

We do not publicly display our return address. Once your return request has been approved, we will provide you with the return address and instructions for sending your item back.

Items returned without first contacting us and receiving return instructions may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, faulty or you have received the wrong item, please contact us as soon as possible at aretihq@outlook.com.

Please include your order number and clear photographs showing the issue so that we can assess the item and determine the appropriate remedy.

Where an issue is covered by the Australian Consumer Law, your legal rights will apply regardless of our 14-day change-of-mind policy.

Jewellery Wear & Care

Our jewellery is designed to be cared for appropriately to maintain its appearance.

Exposure to water, sweat, perfume, lotions, oils, makeup, chlorine and other chemicals may affect the appearance and longevity of jewellery, particularly gold-plated pieces.

Normal wear and tear or damage resulting from improper care may not qualify for a change-of-mind return or constitute a product fault.

Nothing in this section limits your rights under the Australian Consumer Law.

Non-Returnable Items

Change-of-mind returns are not accepted for:

• Items that have been worn or used.
• Items that have been damaged after delivery.
• Personalised or specially made items, unless the item is faulty or otherwise covered by the Australian Consumer Law.
• Gift cards.

Sale items may be returned under our 14-day change-of-mind policy, provided they meet all return conditions outlined above.

Sale items remain covered by the Australian Consumer Law.

Exchanges

If you would like to exchange an item for a different product, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability.

If the replacement item has a higher price, you will be required to pay the difference. If the replacement item has a lower price, we will refund the difference to your original payment method.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to ARETI.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

If your item is faulty, damaged on arrival or incorrect, we will work with you to provide the appropriate remedy in accordance with the Australian Consumer Law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for us to process your refund after your return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping costs are generally non-refundable for change-of-mind returns, unless otherwise required by law.

If you have not received your refund after the applicable processing period, please contact us at aretihq@outlook.com.

How to Request a Return

To request a return, please email:

aretihq@outlook.com

Please include:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Whether you are requesting a refund or exchange
• Photographs of the item, where relevant

Please do not send your item back before contacting us.

Once your return has been approved, we will provide you with the return address and any further instructions required.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

ARETI
Email: aretihq@outlook.com